FAQ's

 

How much does delivery cost?

Regular delivery costs £6.95, this does change during peak times and weekends.

When do you deliver?

Our deliveries usually start around 11am and are all completed by 5pm.

Can I order flowers for a date in the future?

Yes, you can order in advance, Please call us on 01256 689699

Can I order same day delivery?

Yes, we will accept same day deliveries up to 12pm GMT

Why can't I pick delivery time slots?

We are just a small Family business and we cannot accommodate this option at the moment.

What happens if no one is home?

If the intended recipient isn't there to receive their bouquet, we will leave them in a safe location, or with a neighbour. You can leave specific instructions during the checkout process.

How will my purchase be packaged?

Bouquets are always arranged, and either in a vase, packed with water to keep the flowers fresh. As standard a message card will be added to all deliveries.

Can I include a personalised message with my order?

Yes Absolutely, On the cart page you can enter your personal message. This will be printed on a card, and then safely stored in an envelope. We only include what you enter in your message, so if you wish to send anonymously then simply leave your name out of the message.

Who do I contact with any delivery rearrangements or complaints?

All customer queries should be directed to our Phones

Do I need to have an account to be able to order?

The answer is no, but we strongly recommend it! It means you don't have to enter your details every time you order, and it helps us ensure you only receive the most relevant emails from us. We also periodically run promotions that involve crediting your account with discounts and other amazing things. You can also check out as a guest if you prefer!

What methods of payment do you accept?

We accept payment with all of the following providers:

- Visa

- Mastercard

- American Express

How do I know if my order has been successful?

Once your order has been completed you will see an order confirmation page with all of your order details and a unique order confirmation number. All the information will also be sent directly to the email address associated with your account.

How do I know if my order has been delivered?

If we have been unsuccessful at delivering we will contact you, otherwise we have a 100% success rate for deliveries.

Where do you source your Flower?

Every bouquet you receive from Blooms is Made using Flower sourced direct from Dutch Flower markets. We carefully select only the freshest and finest seasonal flowers before hand-crafting them into individual bouquets for you.

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